Frequently Asked Questions

Do you offer pickup?

At this time, all orders are online only

How can I pay for an order?

Pay securely and discreetly with interac E-transfer

Who can purchase products on Select Smokes?

Residents of Canada that are ages 19+ can purchase products from our website

How do you ship your packages?

All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post

Can I change my order after I've paid?

Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid If you would like to add more products, please place a new order

Can I request a product?

Yes, we are happy to try and get any product for you! Just send us an email [email protected]

How long does shipping take?

Once your order is placed and we’ve received your payment, we will begin processing it.

Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, you order will be shipped out the following day after noon.

All packages are shipped via Xpresspost™, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer.

Tracking number is not working?

It may take up to 48 hours for Canada Post to update their system with the tracking number. If after 48 hours the tracking does not work please do not hesitate to contact [email protected]

Orders over $99 are shipped free! There is a $15 flat rate for orders under this amount If you do not see the “free shipping” option at checkout, double-check the total is above $99 not including the $15 shipping fee

Do You Accept Exchanges?

Due to how our fulfillment system is setup, we do not accept exchanges.

Why Choose Us to Buy Cigarettes Online?

Wide Variety:

Explore a vast range of cigarette brands, flavors, and styles from around the world. Whether you prefer classic tobacco tastes or want to try something new, we have something to satisfy every palate.

Affordable Prices:

Enjoy competitive pricing on all our products, ensuring you get the best value for your money. We strive to make quality cigarettes accessible to all.

Convenience:

Say goodbye to the hassle of visiting physical stores or searching for your preferred brand. With a few clicks, you can order your cigarettes online and have them delivered to your doorstep.

Secure Transactions:

Your security is our priority. We use state-of-the-art encryption technology to safeguard your personal and payment information, ensuring a worry-free shopping experience.

Fast Shipping:

We understand that waiting for your cigarettes can be frustrating. That's why we offer swift and reliable shipping options to get your order to your door as quickly as possible.

Exceptional Customer Support:

Have questions or need assistance? Our dedicated customer support team is here to help. Feel free to reach out to us anytime, and we'll provide the assistance you need.